Job Description:

Job information Technology Support Specialist from the Company OSI VISION LLC, this latest Technology Support Specialist job vacancy is located in the city Tampa, FL located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Information Technology field have been opened and published up to the specified time.

Job Responsibility:

Job Description

• Provide phone, in-person, and virtual technical assistance to customers to analyze, troubleshoot, diagnose, and resolve a variety of software, hardware, and network problems
• Track open tickets, monitor ticket metrics, and maintain quality documentation of support tickets
• Assist with the creation and updating of user “how to” documentation and training materials
• Configure hardware and software for clients and systems
• Maintain inventory and user assignment of hardware and software
• Complete assigned tickets related to user account creation and termination
• Provide support with setting up, monitoring, and reviewing access reviews
• Assist with the monitoring, resolving, and reporting of technical problems related to malware infections, and security incidents
• Monitor information security dashboards, logs, alerts, and escalate problems per standard practices
• Assist in identifying, submitting, and mitigating technical risks
• Assist in the planning, testing, documenting, and communications as it relates to submitting Change Requests and implementing approved changes
• Assist with the maturing of IT policies, procedures, standards, and documentation related to assigned IT systems
• Participate in IT Quality Assurance programs through the execution/completion of routine checks within IT Operations
• Provide after-hours support when required, including On-Call problem resolution and project-related activities
• Partner with other IT staff members to promote peer-to-peer teaming and knowledge sharing
• Perform other tasks related to technical support, system administration, and security administration as assigned

Required Skills/Abilities

• Demonstrated exposure, knowledge, and skills related to various facets of system administration, networking, security, and IT best practices
• Demonstrated analytical and problem-solving skills
• Accomplished verbal and written communication skills
• Excellent interpersonal skills with a proven ability to collaborate with matrix teams
• Excellent organizational skills and attention to detail
• Demonstrated project/task management and time management skills
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint, Teams)
• Able to quickly learn systems, methods, and software associated with this position
• Demonstrated experience working positively with supervision as well as being disciplined in completing work that is on time, complete, and accurately without close supervision
• Ability to maintain confidentiality, work under pressure and help motivate peers in an encouraging manner

Education and Experience

• A minimum of a High School Diploma (a college degree in a business/technical discipline is preferred)
• Minimum of 3 years working in multiple facets of IT Operations (support, network/system administration, security administration, IT project management, IT compliance)
• Minimum of 1 IT certification from this list - CompTIA (A+, Security+, Network+, Cloud+) CISSP, CISA, CRISC, CGEIT, CISM, CSX-P, CDPSE, CCNP, CCSP, CEH, GIAC, ITIL, MCSA, MTA, VCP, PMP. Additional certifications will be considered in place of educational requirements.

Keywords : Tampa jobs

Closed Date : 2024-07-10