Front Desk Customer Service Representative

Job information Front Desk Customer Service Representative from the Company Dogtopia of Cherry Hill, this latest Front Desk Customer Service Representative job vacancy is located in the city Cherry Hill, NJ  (Greentree area). This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administrative field have been opened and published up to the specified time.

Job Description :

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our front desk/ customer service and sales effort. This is a role for someone with a proven ability to create and manage multiple lead generation efforts and close a sale – passes and memberships.

For our Front Desk Receptionist positions, we are seeking someone with exceptional communication skills, who is professional, positive, and energetic, to work in this fast-paced environment. You should have at least one year of experience in customer relations as a receptionist or in sales.

Front Desk/Customer Service responsibilities include:

• Being the face to our customers
• Answering phones, following up with customers, answer questions
• Greeting customers as they come in to drop off and pick up their pets.
• Check dogs in and out of the system
• Scheduling appointments
• Taking payments and selling passes and memberships
• Giving tours
• Contacting veterinarians to confirm vaccinations
• Preparing documents for current and new customers
• Safely handling pets
• Other tasks as assigned

Sales responsibilities include:

• Fully understand the daycare and boarding model
• Fully understand and be able to effectively explain the benefits of our services
• Sell passes and memberships to new and existing pet parents
• Plan and manage the Social Media campaign(s) for the Center
• Convert generated leads to a Meet and Greet at the Center
• Convert the Meet & Greets to a pass or membership sale
• Achieve agreed upon sales targets and outcomes within schedule
• Analyze the territory/market’s potential, track sales and status reports

Requirements:

• Ability to learn computer systems to check-in/out dogs
• Extremely personable with the ability and desire to connect naturally with clients
• Great with time management
• Knows how to prioritize
• Ability to multi-task
• Can handle change professional
• Attention to detail
• Proven work experience in sales
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication and negotiation skills
• Prioritizing, time management and organizational skills
• Relationship management skills and openness to feedback

Job Type: Full-time

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Service: 3 years (Required)

Work Location: In person