Job Description:

Job information Service Desk Technician II from the Company Milwaukee County, this latest Service Desk Technician II job vacancy is located in the city Wisconsin located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Data Entry field have been opened and published up to the specified time.

Job Responsibility:

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community. Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County! Service Desk Technician II IMSD - Information Management Services Division Full-time, Hourly Hourly Rate: $28.14 - $31.99 Job Summary: The Service Desk Technician serves as the first point of contact for IT related support, providing tier 1 & 2 client support for all technical issues relating to customer service, diagnosing issues, incident & request management, and problems through to resolution. A critical role of the Service Desk will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors. Job Duties:

• Providing exceptional customer service by actively listening to users, empathizing with their concerns, and maintaining a professional and friendly demeanor. Communicating effectively to gather necessary information, provide updates, and ensure user satisfaction.
• Logging and tracking incidents in a ticketing system, ensuring accurate and timely documentation of user reported problems. Following established incident management processes to prioritize, escalate, and resolve issues within defined service level agreements (SLAs).
• Assisting with the installation, configuration, and deployment of software applications, operating systems, and hardware components. Following standardized procedures and guidelines to ensure successful installations and upgrades.
• Contributing to the creation and maintenance of a knowledge base or support documentation. Documenting common issues, solutions, and best practices to facilitate self-service for users and improve the efficiency of support operations.

Minimum Requirements:

• Current Wisconsin resident at time of application.
• Valid WI Driver's License and must be maintained throughout employment.
• Associates Degree with at least one (1) year experience in Desktop Support and/or application support OR High School Diploma with at least three (3) years' experience in Desktop Support and/or application support
• At least one (1) year of Customer Service experience
• Knowledge of all related computer and software applications, such as word processing and spreadsheets

Knowledge, Skills, and Abilities: Knowledge of office/customer service principles, methods, and practices; oral and written communication skills; analytical skills, skill in data entry and in using a personal computer. Plan and work independently in a fast-paced environment; ability to exchange basic information with internal and/or external contacts. Must maintain sensitive or confidential information. Ability to make decisions of responsibility involving evaluation of information; decisions may require development or application of alternatives or precedents. Ability to lift, carry, push, and pull up to 20lbs. NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during this application process and may also be asked to take additional written or performance tests as part of the selection process. APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936. Keywords : Wisconsin jobs
Closed Date : 2025-08-03