Care Concierge

Job information Care Concierge from the Company Lovelace Shared Services, this latest Care Concierge job vacancy is located in the city Albuquerque, NM (Academy Acres North area). This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Call Center field have been opened and published up to the specified time.

Job Description :

Overview: Join our team as a day shift, full-time, Central Scheduling Care Concierge in Albuquerque, NM. Fulfilling your purpose begins here: People First, Always. Here’s how we take care of our people:

• Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.

Your team is bigger than your department:

• Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers.
• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

Responsibilities:

• Accurately schedules and pre-registers all patients for the region into six different computer programs for procedures and exams.
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• Provide World-Class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience
• Identify and resolve customer needs to achieve First Call Resolution (FCR)
• Meet/exceed established industry standard service goals and key performance indicators (KPIs)
• Agent (KPIs) – Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, CollectionsTeam (Service Goals) – Service Levels, Abandonment Rates, Average Speed of Answer (ASA)
• Demonstrates high levels of flexibility and adaptability
• Able to answer an average of 78 – 90 calls/day

Qualifications: Job Requirements

• High School Diploma or GED equivalent

Preferred Job Requirements

• One (1) year of experience working in a healthcare field/role or call center environment