Patient Engagement Specialist

Job information Patient Engagement Specialist from the Company Greater Good Health, this latest Patient Engagement Specialist job vacancy is located in the city Remote. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Customer Service field have been opened and published up to the specified time.

Job Description : Patient Engagement SpecialistJob Description The GGH Patient Engagement Specialist (PES) plays a critical role as the point of contact to engage patients and connect them to care. Successful PESs are excellent communicators, empathetic, and have a strong work ethic and desire to positively impact the quality of care delivered by GGH. They are welcoming and courteous, have superior active listening and critical thinking skills, and are comfortable with multitasking and problem-solving. Patient Engagement Specialists must also be able to relate to the geriatric population, build trust, and make them feel comfortable. Typical duties of a Patient Engagement Specialist include:

• Outreaching to and scheduling patient home, telehealth, and in-clinic visits to complete their annual Wellness Visits. These visits ensure patients receive timely preventative care and build care plans around existing health conditions.
• Partnering with GGH Nurse Practitioners to manage their day-to-day patient schedules, coordinating patient cancellations, reschedules, and add-ons with the NP.
• Building a logical driving route for the GGH Nurse Practitioner to complete their home visits that optimizes the time the NP spends with their patients.
• Connecting with the geriatric population to build trust, answer questions, and make them feel comfortable, calm, and supported.
• Building a strong positive relationship with GGH Nurse Practitioners and maintaining professional communications with our client partners and Nurse Practitioners.
• Coordinate referrals and activities for high-risk programs.
• Maintain collaborative relationships with clinicians and the leadership team to help develop new programs to improve patient engagement.
• Other duties as assigned.

Key Success Outcomes for Patient Engagement Specialists

• Completing 50-100 outreach attempts per day
• Achieving conversion rate expectations
• Building and maintaining strong professional relationships with the PES team and GGH Nurse Practitioners
• Timely and accurate documentation
• Meeting and exceeding call quality standards

Requirements

• 1-2 years of post-high school education or a degree from a two-year college
• 3+ years of experience in Health Care or hospitality setting (i.e., hotel, retail, customer service)
• 1-3 years of experience working in standard operating systems (Windows, MS Word, MS Excel, Internet, and other applicable systems.)
• Excellent verbal and written communication skills
• Must be organized, detail-oriented, and be able to multi-task
• Must be adaptable and a team player
• Professionalism in appearance, communication, and demeanor
• Must be able to work independently with limited supervision
• Solid problem-solving skills

Preferred

• Basic Excel skills to be able to navigate, data entry, filter, and sort data
• 1+ years of experience with Medicare/Senior population
• 1+ years of call center experience and managing phone queues
• Healthcare experience in a patient-facing role
• Strong preference for bilingual (English/Spanish)

Perks and Benefits

• Competitive Base Salary
• Medical, dental, and vision benefits
• Paid holidays and Paid Time Off (PTO)
• Paid parental leave
• 401K program and company match
• Life Insurance, AD&D insurance
• Wellness Resources - Calm App, JOON monthly wellness reimbursement, BetterHelp, Quarterly Wellness Events