Job Description:

Job information Information Technology Problem Manager from the Company Tista Science and Technology Corporation, this latest Information Technology Problem Manager job vacancy is located in the city Remote located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Information Technology field have been opened and published up to the specified time.

Job Responsibility:

Overview: Are you an Information Technology Problem Manager who would like to have a positive impact for millions of people? If so, we may have an opportunity for you! TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Responsibilities:

• The Problem Manager assigns problem work roles, ensuring priorities, methods, deadlines, and quality of service have been met
• Deliver the highest level of customer service and thorough analysis for critical and high priority problems that impact patient care, claims processing, and cemetery operations at a singular site, throughout a region, or across the country
• Collect data and gathers information from various resources on the application, operating system, network, system
• Perform sound research and analysis to identify customer requirements, identifies information gaps and requests for information, obtains required information to meet customer and leadership expectations
• Take appropriate actions within the specified timeframes as defined in applicable policies, directives, regulations, guidelines, and service level agreements to address the customers' needs
• Serve as a problem facilitator and advisor to the system owners that, identifies trends and areas where additional support may be needed
• Maintain current knowledge on Problem Management policies, directives, and desktop procedures, to answer customer inquiries, execute the tasks associated with problem management
• Responsible for planning, coordinating, and providing leadership throughout the Root Cause Analysis process to understand, document, and make recommendations to prevent critical IT service interruptions
• Track installation and integration of systems fixes, updates, patches, and enhancements ensuring systems and network availability and functionality
• Assess the technical expertise necessary to understand a given problem, gathers the technical subject experts, and leads the efforts for researching, evaluating, diagnosing, Problems causes, and provides corrective actions
• identify alternate approaches to problem resolutions; frequently modifies and adapts precedent solutions to unique requirements to solve a wide variety of highly complex network and system related problems

Qualifications:

• Must have experience with information technology problem management
• Must have experience analyzing and identify customer requirements
• Must have experience tracking installation integration of systems fixes, updates, patches, and enhancements ensuring systems and network availability and functionality
• Must have experience documenting changes and problems and ability to update management on system outages and solutions
• Innate/documented ability to translate project activities into executive-level reports, correspondence, and presentations
• Previous experience with large scale deployment and migration of technology services across a large Enterprise
• Experience and understanding of Infrastructure and applications
• Proficient in the use of MS Word, Excel, Visio, Project, ServiceNow, SharePoint and PowerPoint
• Proficient in the use of various project management tracking tools
• Strong written and verbal communication skills
• Experience with governance, quality management and oversight processes, policies and procedures
• Highly flexible with appropriate sense of urgency and commitment for critical deliverables

Education:

• Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required
• 10 years' experience (8) years of additional relevant experience may be substituted for education (18 years total)

Clearance:

• Ability to obtain Moderate Background Investigation (MBI) clearance

Location:

• Remote, USA
• Monday - Friday (7:00 AM - 3:30 PM CST)

Pay Range:

• The pay for this position ranges from $47,240 to $87,500
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
• Also, certain positions are eligible for additional forms of compensation, such as bonuses
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/

Keywords : Remote jobs

Closed Date : 2024-08-04