Job Description:

Job information Inbound Call Center Agent from the Company MMC Group, this latest Inbound Call Center Agent job vacancy is located in the city Boca Raton, FL located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Call Center field have been opened and published up to the specified time.

Job Responsibility:

We are looking to hire 25 - Customer Service Representatives -CSR- Call Center Representative. This is an in office position located in Boca Raton, FL - URGENTLY HIRING!!!

• Job Description:
• Services all inbound customer calls
• Assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance with policy.
• Disseminates information on a variety of related topics using training materials, handouts and online tools.
• Completes unresolved inquiry forms for referral to the Correspondence Department for a variety of situations requiring further research and attention.
• Responsible for managing all CSR metrics as defined by Conduent based on requirements.
• Responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
• Performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
• Required to complete and submit all necessary documentation including, but not limited to production sheets, time studies, batch headers, callbacks, settlement sheets, refund requests and resolved folders on a daily basis

EDUCATION:

High School Diploma is required for this position.

QUALIFICATIONS:

• 1 year or more in a CSR role in a customer service environment.
• Demonstrated proficiency in Microsoft Office applications
• Excellent oral and written communication skills
• Excellent personal time management history

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person

Keywords :

Closed Date : 2024-08-04