Job Description:

Job information Scheduler Customer Service Support from the Company Thrive Services, this latest Scheduler Customer Service Support job vacancy is located in the city Star, ID located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Call Center field have been opened and published up to the specified time.

Job Responsibility:

At Thrive Services, you will build healthy relationships, gain valuable experience, and help our customers gain independence. As an organization, we come to work every day to support individuals to "Become The Best You!"

We are seeking a Bilingual Connections Specialist to match customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care services in accordance with our policies and procedures.

DUTIES

• Manages schedule and phone calls as needed.
• Verifies and updates current Customers' contact information.
• Notifies the employee of rescheduled and canceled services and updates the schedule as needed.
• Assesses the match between customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care.
• Conduct the Abuse and Incident reporting processes when necessary and keep the Leadership Informed.
• Act as a liaison between the Customer and the Employee
• Provide timely responses to Customer, Employee, or Staff requests.
• Execute the Customers' and employees' monthly follow-up calls.
• Coordinate the Meet and Greet visits, notate and execute the matches, and schedule as needed.
• Execute the reminders phone call for the meet and greets.
• Intervene, stabilize, and manage acute crisis situations and keep the Leadership Informed.
• Handles all return calls/voicemails or SMS regarding the Connections department.
• Register activities in the Customer's profile.

SKILLS

• Type at speeds of 60 wpm.
• Clear communication skills. Must be comfortable on the phone.
• Self-starter
• Patience
• Attentiveness
• Effective listening.
• Ability to multitask and enthusiasm to learn.
• Strong problem-solving skills
• Warm, friendly personality with strong oral and written communication skills.
• Ability to work well under limited supervision.
• Critical thinking.
• Detail-oriented, thorough.
• Ability to use positive language.
• Excellent customer service overall.

JOB REQUIREMENTS:

• Associate degree
• At Least 18 Years of Age
• Direct Deposit
• Ability to pass a Background Check

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: In person

Keywords : Star jobs

Closed Date : 2024-08-04