Job Description:

Job information Sr. Human Resources Contact Center Support Analyst from the Company Adventist Health, this latest Sr. Human Resources Contact Center Support Analyst job vacancy is located in the city Roseville, CA (Stoneridge area) located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Human Resources field have been opened and published up to the specified time.

Job Responsibility:

Adventist Health is ranked #10 in Becker's list of the largest nonprofit hospital systems in the U.S. We are the largest company headquartered and sixth largest employer in Roseville, California. Our corporate headquarters have been located at a desirable location on Douglas Boulevard since 1984. To accommodate our growing services, we are creating a new campus that will not only bring our workforce of nearly 900 people together in one location, but also facilitate a deeper connection with our Roseville neighbors and community.

Job Summary:

Performs specialized Human Resources related tasks for employees and managers across the organization. Acts as an escalation point of contact to resolve issues related to personnel data, Human Resources (HR) systems and web tools, benefits, leaves of Absence, and talent management systems. Collaborates, escalates, or routes inquiries to Centers of Excellence as appropriate to ensure accuracy, efficiency, resolution and a high degree of customer service. Works increased hours during training and high volume cycles, as necessary.

Job Requirements:

Education and Work Experience:

• Associate's/Technical Degree or equivalent combination of education/related experience: Required
• Bachelor's Degree or equivalent combination of education/related experience: Preferred
• Five years' human resource experience: Preferred

Licenses/Certifications:

• Senior Professional in Human Resources (SPHR) or SHRM Certified Senior Professional (SHRM-SP): Preferred

Essential Functions:

• Handles inquiries efficiently while capturing pertinent details for documentation. Uses knowledge base and Human Resources expertise to accurately resolve inquiries. Serves as first point of contact, when needed. Acts as a technical subject matter expert in own and possibly related discipline(s). Problem solves. Adds to the knowledge base system. Demonstrates substantial understanding of techniques, processes, procedures to perform the job and seeks to complete tasks in creative and effective ways.
• Researches issues quickly, when not able to immediately resolve using the knowledge base and Human Resources expertise. Resolves, routes, or escalates issues in a timely manner. Works on activities of a diverse scope requiring minimal interpretation of policies and guidelines. Performs a variety of complex duties requiring specialized or generalist knowledge. Makes recommendations on complex issues regarding work, often in ambiguous situations.
• Provides exceptional customer service, exhibiting strong listening and communication skills. Solves escalated operational problems and technical issues. Makes decisions have moderate to major impact on function/family operations. Prioritizes own weekly schedule and may guide others in the completion of tasks within clearly defined schedules as set by leadership.
• Collaborates with partners Information Technology (IT), Centers of Excellence and Data Management to define requirements for improvements to systems, reporting and processes. Participates in audits of Contact Center records to uncover opportunities for training analysts and enhancing the knowledge base.
• Keeps up-to-date with changes to policies and practices. Assists with developing the knowledge base, job aids and training materials. Serves as a coach to staff.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.

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Closed Date : 2024-12-15